Achieving Communication Effectiveness

Function more productively through improved interpersonal communication skills

In today's business environment, with minimal face-to-face interaction and a focus on remote work relationships, good communication is more critical than ever. The ability to send clear, concise messages and listen effectively can mean the difference between successful business relationships and lost productivity.

Achieving Communication Effectiveness provides the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communications, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency.

Program Description

Administrative and support personnel will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Participants will learn to function more productively through improved communication skills. The result is people who communicate effectively and work well with others to get tasks done faster and with fewer mistakes. As a result, organizational productivity will increase.

Organizational Impact

After successful completion of this course, participants will be able to:

  • Understand the elements of communication.
  • Recognize and begin to overcome barriers to effective listening.
  • Improve your ability to listen.
  • Improve your ability to interpret messages.

For online or blended versions of this program, please see our Online Campus at www.norquestonline.com.

Easy Program Delivery!

Classroom Workshop - 12 hour interactive workshop for 14 - 20 participants.

Administrator's Kit

Each administrator's kit comes complete with instructions on how to conduct the workshop, explanatory text for the trainer, sample trainer narrative, and facilitation notes. Also included is a 30 minute video illustrating workshop concepts designed to help achieve communication effectiveness.

Order Administrator Kit: US $400.00 Buy Now

Participant Workbook

Includes customer profiles and call planning worksheets which are used during the program, and which may be photocopied to use in the field.

Order Participant Workbook: US $55.00 Buy Now

If you have questions or would like more information, please contact us.