Resolving Conflicts
Building a foundation to achieve the organization’s strategic goal
Resolving Conflicts shows that although conflicts in the workplace may be unavoidable, their effect on business can be controlled. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact, preserving the integrity of the team and demonstrating a commitment to individual performance and growth.
This program develops the skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.
Program Description
Resolving Conflicts helps managers develop skills to identify the source of team member conflicts. Using effective communication and management techniques, managers can help individuals understand another point of view and move beyond the conflict.
Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned to conflict resolution on the job.
Objectives
Participants completing Resolving Conflicts will be able to:
- Distinguish between the two major sources of team member conflicts: personality clashes and work structure problems.
- Be aware of the positive and negative impacts of conflicts.
- Accept conflict as an inevitable part of all work situations, one that must be dealt with, not ignored.
- Establish a cooperative atmosphere to conflict resolution when they arise.
- Help individuals involved in conflicts understand each other’s point of view.
- Lead them to agree on the facts and a solution.
Solution: Recognizing conflict and dealing with it quickly and effectively.
Resolving Conflicts is designed as a 4-hour workshop for 6-18 participants that includes the following:
- Sources of team member conflict
- Effective ways to resolving conflict
- Mismanaged agreement appearing to be conflict
- Positive and negative aspects of conflict
For online or blended versions of this program, please see our Online Campus at www.norquestonline.com.
Easy Program Delivery!
Administrator's Kit
The comprehensive Administrator's Kit includes everything you need to facilitate this course. Each facilitator guide includes a Facilitator Resource CD that contains forms, a PowerPoint, a Pre- and Post-Test, as well as additional materials to help instruct the programs and enable users to have a more powerful learning experience.
Order Administrator Kit:
Participant Workbooks
Participant workbooks include a wealth of help and a complete record of the program. One book is required for each participant. This workbook is designed to be used with the classroom or online course.
Order Participant Workbook:
Training Support
Support for Facilitators and Trainers is also available by email, teleseminars, or webinars. If you have questions or would like more information, please contact us.