Communicating Up

Understanding the Manager's style and environment

Communication at work is important because today managers are busier than ever before and more in need of good advice and information. Team Leaders can help their manager make good decisions through good communication skills - alerting their managers to any problems or opportunities as soon as possible and taking full responsibility to make sure that communication takes place.

Managers live with the same time pressures team leaders do, so any time spent with managers must be focused on giving them the information they need to support problem solving and decision-making.

Program Description

Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Experience has proven that managers who prepare properly in advance leave meetings with their managers with their goals accomplished. In addition, their managers are in tune with what's really happening in the organization, and any decisions reached are mutually understood and accepted.

Objectives

Participants completing Communicating Up will be able to:

  • Understand the importance of framing all communication with managers in terms of their self-interest.
  • Be more effective in their communication at work.
  • Enter meetings with managers armed with a well-thought-out and clearly stated objective.
  • Work with their managers to uncover any questions or reservations they may have concerning the message.
  • Move conversations toward agreement using questions that focus on benefits to be gained when the objective is reached.
  • Clearly and concisely restate the decisions that result from communicating with their managers and insure that those decisions are mutually understood.

Solution: Offering communication that is important to productivity and performance.

Communicating Up is designed as 4-to-5 hour interactive workshop designed for 6 to 18 participants.

For online or blended versions of this program, please see our Online Campus at www.norquestonline.com.

Easy Program Delivery!

Administrator's Kit

The comprehensive Administrator’s Kit includes everything you need to facilitate this course. Each facilitator guide includes a Facilitator Resource CD that contains forms, a PowerPoint, a Pre- and Post-Test, as well as additional materials to help instruct the programs and enable users to have a more powerful learning experience.

Order Administrator's Kit: US $550.00 Buy Now

Participant Workbooks

Participant Workbooks include a wealth of help and a complete record of the program. One book is required for each participant. This workbook is designed to be used with the classroom or online course.

Order Participant Workbook: US $36.00 Buy Now

Training Support

Support for Facilitators and Trainers is also available by email, teleseminars, or webinars. If you have questions or would like more information, please contact us