360 Feedback Solutions

A multi-source assessment tool to gather and report feedback.

How do you achieve your Performance Potential?

Ask for honest feedback from your customers, co workers, colleagues, managers! Normal feedback, such as performance appraisals comes from just one source. A more reliable way is through a multi-source (or 360°) assessment tool that gathers and reports feedback from many sources. It is also the most effective method available for giving people information about different areas of their performance that are hard to measure.

To reach their performance potential people need feedback on how they are doing. Feedback can also be used in developmental programs to assess the impact of the programs and is most effective in coaching and mentoring. It is also an ideal way to determine the extent to which the training has resulted in the desired behavioral change.

Your Feedback Solution – 360

Major benefits of 360 Feedback include:

  • A systematic evaluation of performance
  • Feedback is provided from many sources
  • Objective, quantified data about "soft" areas of performance
  • Simplifies the administration of formal feedback
  • Creates data for individual performance planning

What is 20/20 Insight GOLD?

20/20 Insight GOLD is extremely user-friendly software that lets you create and use practically any kind of multi-source feedback survey you can imagine—including 360-degree feedback projects, pre- and post-training competency surveys, team and organization climate surveys, customer satisfaction surveys, and many more! During the past 12 years, more than a million people have participated in 20/20 Insight GOLD feedback projects. And it's the most versatile, economical onsite survey software on the market today.

20/20 is Flexible

20/20 Insight GOLD offers unsurpassed flexibility. Now you can have access to surveys that can be used for 360 feedback, measuring performance improvement, organization surveys, customer feedback and more!

Individual Surveys

  • Measuring performance improvement - Administer customized surveys based on course objectives before and after training to determine if the skills taught in training transfer to improved performance on the job.
  • Leadership development - Diagnose skill strengths and areas for development of executives, managers and supervisors.
  • Managers' coaching skills - Find out how effective managers are at coaching their direct reports about on-the-job performance.
  • Individual skill development - Have team members give each other feedback about personal leadership, team interaction and workplace skills.

Team Surveys

  • Team development - Assess team issues by collecting input from a variety of customers and stakeholders.
  • Needs assessment - Study aggregate performance data to decide how much to invest for training and development programs.

Organization Surveys

  • Organizational climate surveys - Collect information about your organization's vision, values, policies, structure, communication and management support.
  • Post-training survey of organizational support - Survey participants of your training programs to find out if the current policies and systems support the application of new skills.
  • Customer satisfaction surveys - Get feedback from customers to find out what you need to change to create loyal customers.

Special Applications

  • Competency development - Get feedback about draft competency lists. Ask stakeholders to rate the importance of the behaviors.
  • Market Research - When you're considering a new product or service, gather input first from potential and current customers to find out what they really want.

And with each report you also receive a "Self Development Toolkit: 10 Strategies and 10 Tools to help you improve your performance" The 31-page booklet, written by Dr. Dennis Coates, contains 10 strategies and 10 tools to help individuals improve their performance by supporting them during follow-up reinforcement and development after assessment. It’s available as a PDF file so that worksheets can be reused indefinitely.

20/20 is Customizable

20/20 Insight GOLD is easily customized to meet your needs. With 20/20 Insight GOLD, you can tailor almost any aspect of a feedback project - at no extra charge! You can customize all these project elements:

  • Survey Areas - Modify any of the 1,100+ items in our Survey Library, and add your own survey areas, categories and items to the Library.
  • Measurement scales - Create scales from 2 points to 12 points in length. You can use different scale names and descriptors for each category.
  • Types of projects - Request any kind of multi-source input or feedback. Use scales, open-ended questions or a combination of both.
  • Comments - Have respondents enter comments for every item. Also, include end-of-category or end-of-survey questions for additional comments. You can even display comments by relationship type in the report.
  • Relationship types - Choose from standard perspectives such as peer, team member and manager, or create customized relationship types for break-out in reports.
  • Instructions and messages - Customize on-screen instructions for respondent assessments as well as the email messages you sent to participants.

Options for using the program

  1. Service Bureau - Outsource survey administration to Norquest Associates Inc. Click here for more information about using a Service Bureau.
  2. On-site Management - Purchase the system package and manage the assessment process in-house. Click here for more information about On site Management.

Free Samples

You can request any of these free samples. Each sample report will enable you to see some of the valuable information that feedback recipients get. There are three sample reports available to you:

  1. Individual 360 feedback,
  2. Customer Satisfaction
  3. Organizational Climate

Click here for your free Sample Report

We appreciate your interest in learning more about 20/20 Insight GOLD!